• Victory Day Short Tour 24 – 29/07/2014

    Duration: 06 Days 05 Nights - Price $1850

    Take an extraordinary journey into DPRK North Korea during this 61st anniversary of the end of the Korean War and have a different perspective of this important but “forgotten”...

  • DPRK Discovery 01 – 08/06/2014

    Duration: 08 Days 07 Nights - Price $2100

    As a relative newcomer to adventure travel, exploring the mysterious North Korea (also known as DPRK) often feels like setting foot on a foreign, untouched...

  • DPRK Train Tour 03 – 10/05/2014

    Duration: 08 Days 07 Nights - Price $2100

    Get a deep insight into DPRK on private train could be an experience of...

WHY TRAVELLING TO NORTH KOREA (DPRK) WITH US?

  • Internationally registered, reputable enterprise
  • Quick response within 12 hours
  • Local experts with rich knowledge
  • Personalized services
  • Easy to settle payments online
  • 24/24 Support
  • Satisfaction Commitment
  • Professional Consultancy
  • Unrivalled Values
  • Innovation
  • Sustainability
Home >> FAQs

FAQs

Are you a Licensed Travel Agent/ Tour Operator?

Yes, we are a Licensed Travel Agent and Tour Operator granted by Ministry of Culture, Sports and Tourism.

How long have you been working in Tourism Business?

We have involved in professional tourism since 2002.

How can I get a North Korea (DPRK) visa?

We can handle this for you. We will request you to fill in the Visa application form with your passport and signature attached to the form then send back to us. Based on your information, we will send you the approval Visa letter after 2 working weeks. With the approval letter, you can enter DPRK.

What is a ready-made tour?

The tour programs or packages that we have posted to offer you on this web site as ‘Victory Day Short Tour 24 – 29/07/2014’ or ‘DPRK Discovery 01 – 08/06/2014’.

What is a tailor made tour?

We are always pleased to design the tour programs which are totally based on the travel interests and plans of the customers.

What type of meals are available during my trip?

Our prices cover full meal board. Many hotels provide buffet breakfast (including eggs) and budget hotels serve continental breakfast; tea or coffee, toast, butter, jam, juice or fruits and sometimes with eggs.

Will I be picked up at the airport upon arrival?

Definitely! Upon your arrival in the airports, our guides and drivers will be staying there to pick you up.

How do I recognize the tour guide?

Upon your arrival, you will see that our tour guide will be holding a signboard showing your name.

Can I change the tour dates?

Yes, if your tour is private.

How can I cover my expenses in case of cancellation?

Please apply for travel insurance in your country. The insurance company needs your booking confirmation from Koryo Senses Travel & Tours.

Can we order an extra bed in the hotel room?

Yes, you can.

What about children policy?

Just ask, we have children policy. Normally, they will be exempted from the cost for excursion, guide, hotels and will have to pay only for their entrance fee, flight tickets.

What is the best time to book?

45 days prior to your trip. Within this term you will be able to process your visa in time and domestic transportation will be available for booking. But if you are traveling in high season it is better to take consideration into accommodation earlier than this term – for high season 02 months at least are recommended.

How about GSM or mobile phone connection in North Korea (DPRK)?

North Korea (DPRK) GSM or mobile phone service support network for local users only and no network traffic for global phone users. However, if you bring your mobile phone into North Korea and if you need to call outside North Korea (DPRK), you can purchase a one-time GSM mobile cards at the nearest mobile stores, please ask your guide!

Are overseas communication available during my trip?

You can have international connection by phone, fax, email and internet from North Korea (DPRK). Internet is accessible in Pyongyang and other major cities. All mail providers are available, however, the connection is slow mostly.

How can I use Internet in North Korea (DPRK)?

Internet access is available in Pyongyang and other major cities, but do expect that it can work slow!!!

Is emergency medical service available?

Yes it is. International SOS has had operations in North Korea (DPRK) since 1987 and opened its first Clinic and Alarm Center in Pyongyang in August 1995. We provide full out patient and emergency services for SOS members and visitors in North Korea (DPRK), backed by a professional team of expatriate and national medical specialists.

What are useful gifts for local people?

It would be better in remote areas to offer things like writing books, pens, pencils for school children and some simple t-shirts for all ages, medication such as paracetamol, etc.

What about drinking water?

There are many a brand of Bottled water purified by high quality system available everywhere. Tap water is not recommended to drink.

Does nightlife exist in DPRK yet?

Sure. Most stalls and shops close at 9 PM and restaurants closed at 10 PM in Pyongyang.

Can I buy modern films and batteries in DPRK?

There are latest model of films, batteries, cameras and other electrical gears are available in Pyongyang.

Is it safe to walk at night in the cities?

It is SUPER safe at night in Pyongyang and major cities but you cannot walk without our guides’ presence.

What is the weather like, and what should I wear?

The DPRK is a continental climate with 4 distinct seasons. Early Spring is sunny but chilly so bring a warm coat and under clothes. In late Spring light clothing in the day and warm clothing at night is needed. Summers are hot and humid, with occasional heavy rainfall during the day, so bring a light raincoat. Autumn has marked variations between day and night so be prepared. Winters can be bitterly cold, often with snow and minus temperatures but ideal for skiing with clear skies. Generally, the most pleasant times to visit are Spring and Autumn, providing milder temperatures and a more conducive atmosphere to sightseeing.

Having said that does not mean you should visit the country in Spring and Autumn only, as it should be rewarded a visit at all times of the year, and each season brings with it its own visual rewards. You just need to pack the right type of clothes, and the DPRK trip will not let you down.

Do I need any vaccinations?

DPRK is actually one of the safest countries in the world and in a much better sanitation than in the past. However, it is necessary to take your precautions then bring some vaccinations such as: typhoid, yellow fever, Japanese encephalitis, hepatitis B.

Please make sure you take along with you adequate supplies of any prescription drugs and medicines that you take, plus any usual travel medicines and lotions (such as stomach upset relief, sun cream etc) as a precaution.

Should I get travel insurance?

As with any international travel, we strongly recommend taking travel insurance for your visit, in case of any unforeseen circumstances. Many providers such as SOS International and Travel Guard offer emergency evacuation policies out of North Korea. Although medical treatment is available in Pyongyang at the hospital in the diplomatic compound, medical resources may be limited in the outer provinces. In the case where airlift is required for emergency situations, our guides will work with the foreign embassies to arrange this. If you need to purchase emergency travel insurance in Beijing, we sell a Chinese policy from Travel Guard Chartis. Contact us for more policy information.

Are there any special customs procedures?

You are banned to bring into the country the list of items such as: arms, drugs, pornography, books or articles about North Korea (DPRK) published or printed in the West and South Korea, etc. Immigration officers may examine your baggage and if you carry such items listed aforementioned, they will take them out and keep them without repaying. It is highly recommended not bring in the  country any items that may risk confiscation. You will be asked to declare currency and electronic items such as cameras, radios etc. in a customs declaration upon arrival.

Mobile phones and video cameras are collected ed at the border and given back to you on your return. Items such as MP3 players/iPods are ok to take in. On occasions, we are allowed to take in video cameras if they are utilized for personal viewing only and if you abide the restrictions on what can be filmed. DPRK regulations state that you cannot take a lens over 150 mm into the country. There is no limit on currency.

Electricity: what sort of power adaptor should I bring?

DPRK uses 230-volt AC (50 Hz) electricity, and 24-hour electricity is available in of the hotels that we use. We suggest bringing universal power adapter with a surge protector such as [this: http://www.bixnet.com/intrpoad.html

Communications: can I make international calls and use email?

All of the hotels that we use provide international telephone, fax and postal services. However these can be quite expensive. Internet access is readily available at these hotels, but access to email providers such as Yahoo, Gmail and Hotmail is still limited. If you ever require assistance, Koryo Senses Travel & Tours staff will always be ready to assist you.

Is tipping customary?

Tipping is becoming more customary in DPRK. We leave it to our guests to decide what’s fair. Normally Euro 5 per day for a driver and Euro 10 per day for guide – it absolutely depends on your satisfaction with their service!

Is DPRK safe?

Being one of the most mysterious countries in the world but visitors should feel assured that they are safe in DPRK. Although petty theft is extremely rare, we still advise our clients to exercise caution and take care of their belongings as they would in any other country.
We also ask that our clients refrain from discussing political matters with local people, especially in public places, as this is deemed by the government to be a sensitive matters.

What are the Terms of Payment?

Koryo Senses Travel & Tours quote the prices in Euros, but other prominent currancy such as US Dollars, British pounds are accepted.

Children under 02 years of age must be accompanied by an adult who is parents or legal guardian. In the absence of such persons, written permission from them is required.

• Under 2 years – free of charge.
• From 2 to 11 years – 75% of adult cost.
• Above 11 years – adult cost.

Discounts offered:

• Students – 10% discount.
• Groups of 4 travelling together – 5% discount
• Groups of 5 or more people travelling together – 10% discount

Can I get a refund if I decide to cancel my booking?

We will try to give you a discount if you travel another date, but we cannot give you a refund. Cancellation fees of booking are not levied for us but for all local suppliers as hotel, carrier and other contractors. In these cases, the client shall be liable to pay those fees to Koryo Senses Travel & Tours.  The cancellation will be charged as follow:

• More than 45 days before arrival: No charge.
• 45 – 30 days before arrival: 25% of the total cost.
• 29 – 15 days before arrival: 50% of the total cost.
• 14 – 07 days before arrival: 75% of the total cost.
• Fewer than 07 days: 100% of the total cost.

Koryo Senses Travel & Tours reserves the rights to cancel a trip at any time with prior notice before departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. We also reserves the right to change itinerary or cancel a tour at any time, due to circumstances beyond our control sometimes happen.

In case Koryo Senses cannot process visas or the tour is cancelled by our partners in the North Korea (DPRK), we will refund in full the deposit you made (note that you will hold any bank charges).